PRIVACY POLICY

SocialMind

Effective Date: Jan 1st 2023

SocialMind (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding the personal and business information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, engage our services, or communicate with us, including through SMS and digital platforms.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and business information that you voluntarily provide when you:

Complete forms on our website

Request information or services

Sign a service agreement

Contact us by email, phone, or SMS

Provide access to social media or advertising accounts

The types of information we may collect include:

Personal & Business Information

Full name

Email address

Phone number

Business name and website

Billing and payment information

Account & Platform Information

Social media account usernames or IDs

Advertising account IDs

Access credentials or permissions

Business manager and page information

Technical & Usage Data

IP address

Browser type and device information

Pages visited and interaction data

Cookies and tracking technologies

2. How We Collect Information

We collect information through:

Website inquiry and contact forms

Client onboarding forms and agreements

Email, phone, and SMS communications

Cookies and analytics tools

Access granted to third-party platforms

Offline communications related to our services

3. How We Use Your Information

We use your information for purposes including:

Providing social media management and marketing services

Managing and optimizing social media and advertising accounts

Communicating regarding services, updates, and performance

Sending appointment reminders, service notifications, and billing messages

Creating, scheduling, publishing, and analyzing content

Managing advertising campaigns and analytics

Processing payments and billing

Improving our website, services, and strategies

Complying with legal and contractual obligations

We only use information necessary to provide and improve our services.

4. Client Accounts, Content & Platform Access

As part of our services, clients may grant SocialMind access to social media platforms, advertising accounts, analytics tools, and related systems.

We may:

Manage and publish content on your behalf

Access performance data and analytics

Store content, media, and reports related to your account

Communicate with platform representatives when necessary

All access is used solely for providing contracted services and is handled confidentially.

SocialMind does not claim ownership of client accounts, content, or data.

5. Client Content & Representations

Clients are solely responsible for ensuring that all content, materials, claims, images, videos, and information they provide to SocialMind are accurate, lawful, and do not infringe on any third-party rights.

While SocialMind may assist in creating, editing, or publishing content, final responsibility for the legality, accuracy, and compliance of all client content remains with the client, unless otherwise agreed in writing.

SocialMind is not responsible for claims, representations, or materials supplied by clients.

6. Results & Performance Disclaimer

SocialMind provides marketing, social media management, and advertising services intended to improve brand visibility and performance. However, we do not guarantee any specific results, including follower growth, engagement, lead volume, sales, or revenue.

Marketing outcomes depend on factors beyond our control, including market conditions, platform algorithms, audience behavior, budgets, and client-provided materials. Results may vary.

7. Third-Party Platform Risk

SocialMind manages accounts and campaigns on third-party platforms that operate under their own rules, algorithms, and enforcement policies.

We do not control these platforms and cannot guarantee uninterrupted access, ad approvals, account approvals, or continued availability of any account or campaign.

SocialMind is not responsible for suspensions, bans, restrictions, algorithm changes, policy enforcement actions, or service outages imposed by third-party platforms.

8. How We Share Your Information

We may share information only in limited circumstances, including:

With service providers who assist our operations (hosting, CRM, analytics, payment processors, SMS providers)

With advertising and social media platforms as necessary to provide services

When required by law or legal process

To protect our rights, safety, and property

We do not sell, rent, or trade personal or business information to third parties.

9. SMS Communications & Consent

When you provide your phone number and opt in to receive SMS communications from SocialMind, you consent to receive messages related to:

Account updates

Service notifications

Appointment reminders

Billing and payment messages

Follow-up communications related to our services

Phone numbers are collected only when voluntarily provided through website forms, written consent, or verbal consent.

Your phone number and SMS consent will never be shared, sold, rented, or disclosed to any third party or affiliates for marketing purposes.

Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

10. Advertising, Analytics & Third-Party Platforms

We use third-party platforms and tools including, but not limited to:

Meta (Facebook, Instagram)

Google (Google Ads, Analytics)

TikTok, LinkedIn, X (Twitter), YouTube

Scheduling, CRM, and analytics platforms

These platforms operate under their own privacy policies and data practices. SocialMind is not responsible for the practices of third-party platforms.

11. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality

Analyze traffic and user behavior

Measure marketing performance

You may disable cookies through your browser settings, though some website features may not function properly.

12. Data Retention

We retain personal and business information only as long as necessary to:

Provide services

Maintain business and financial records

Comply with legal and regulatory obligations

When no longer required, data is securely deleted or anonymized.

13. Data Security & Confidentiality

We implement reasonable administrative, technical, and physical safeguards to protect your information.

All client data, credentials, strategies, reports, and business information are treated as confidential and accessible only to authorized personnel.

No system is completely secure, and we cannot guarantee absolute security.

14. Indemnification

You agree to indemnify, defend, and hold harmless SocialMind, its owners, employees, contractors, and affiliates from and against any claims, damages, liabilities, losses, and expenses arising from:

Content or materials you provide

Your business practices or representations

Violations of laws or third-party rights

Use of our services in violation of any agreement

15. Limitation of Liability

To the maximum extent permitted by law, SocialMind shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities.

In no event shall SocialMind’s total liability exceed the amount paid by the client to SocialMind for the services giving rise to the claim.

16. Regulatory Compliance

Clients are solely responsible for ensuring that their advertising, content, and business practices comply with all applicable laws and regulations, including advertising, privacy, consumer protection, and industry-specific rules.

SocialMind does not provide legal or regulatory advice.

17. Your Rights & Choices

Depending on your location, you may have the right to:

Request access to your personal data

Request correction or deletion

Withdraw consent for communications

Requests may be submitted using the contact information below.

18. Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy practices.

19. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

20. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the state of Florida, without regard to conflict of law principles.

Any disputes shall be brought exclusively in the state or federal courts located in Florida.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

22. Contact Information

If you have any questions regarding this Privacy Policy or our data practices, please contact us at:

SocialMind

Email: [email protected]

Phone: 305-771-5341